Here you'll find answers to the most common questions about ordering, prescriptions, delivery, exchanges and the warranty.
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Can I return or exchange my glasses?
Returns, exchanges and warranty
My lenses don't seem to work. What should I do?
Fit, adjusting and problems
How long does it take to get used to progressive glasses?
Fit, adjusting and problems
The frame doesn't fit well. What should I do?
Fit, adjusting and problems
My glasses broke or are faulty – what should I do?
Fit, adjusting and problems
How do I measure my frames?
Frames and lenses
Can I return only one pair from a 2 for 1 offer?
Returns, exchanges and warranty
The nose pads don't fit – can I bend them?
Fit, adjusting and problems
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