RETURNS AND EXCHANGES

Your 30 days of free returns and exchanges start from the moment you receive the product.

If you want to return or exchange your product, email us at info@banaanieyewear.fi and we'll send you a return label. Important: don't send the product back without our return label – parcels sent without it won't reach us, so we can't refund them.

If you paid with Klarna and are now returning the product, you don't need to do anything with Klarna. We'll cancel your Klarna invoice when the product arrives at our warehouse. If you exchange it for another product, you don't need to do anything with Klarna either. If you register the return in the Klarna app, the delivery of your replacement glasses will be delayed.

A refund takes about 3 weeks from the day you send the parcel back to us.

When do we not accept a return?

1. If you typed in your prescription values yourself, made a mistake in them, and want to return the glasses for that reason. When you order, you can upload a photo of your prescription. Then we read your values and take responsibility for reading them correctly.

2. If you ordered with an old prescription that is no longer valid.

In both cases, however, we can make you new glasses for the cost of the lenses only.

Tell us the following in your message so that we can handle it as quickly as possible:

1. Is the reason for the exchange or return the frames or the lenses?

2. If you want to exchange for other frames, tell us which frames you are returning and which ones you want instead.

3. If it is about the lenses, describe briefly how they feel and how many days you have worn the glasses.

4. Were the glasses made with the same prescription as your previous glasses, or with a new prescription?

5. If you entered the prescription manually when ordering, attach a photo of your prescription so that we can check that the lenses were made according to it.